Blog

Setting the dialogue subjects

Dialogue subjects help to collect statistics on appeals from your customers. What questions are most often of interest to your customers? What are the most common problems?

Dialog distribution settings between managers (operators)

If you have several managers, you can set a limit on the number of requests per manager.

Magic Button for JediDesk AI

Meet the Magic Button - the latest innovation in the JediDesk AI system that will bring magic to your customer service!

Case: How Chat GPT responds to customers in an Odesa pizza delivery restaurant

How to configure JediDesk AI

JediDesk AI - artificial intelligence integrated into the #jedidesk system for fast responses and 24/7 work

6 steps to start the #jedidesk support system

Not sure where to start on #jedidesk? Let’s take a look at the 6 main steps to start a support system

#jedidesk App – Now for Windows and MacOS in Chrome Apps!

⚡️  Now communication with customers is even faster and more efficient! Step by step, our JediDesk team is improving our service to make it easier and more efficient to use.

Animation of typing messages and viewing messages typed in the #jedidesk chat

JediDesk continues to improve the usability and effectiveness of chat for the site. ⭐️ Meet two new JediDesk features:

How to add a manager (operator)

Tutorial for adding managers to the main #jedidesk profile

How to create a Knowledge Base (FAQ) on the #jedidesk service

Knowledge base are templates that your bot and widget will automatically send by keyword when a user types a typical question. The user either writes a question to the bot and receives a corresponding answer, or chooses the desired topic and question from the catalog.

Interactive WhatsApp messages

WhatsApp Interactive Message is a WhatsApp Business API messaging feature with interactive buttons where app users can choose a response option to receive further information. This feature allows customers and companies to easily communicate their needs and respond to each other.

How to make a newsletter on the #jedidesk service

Newsletters are a major marketing tool for keeping in touch with people who are interested in your business and business ideas. The JediDesk service offers a very simple and convenient way to send newsletter to your customers.