How to create quick answers in JediDesk
🤔 What are quick answers?
Quick replies are templates that you can send instead of manually writing typical responses for your users (such as a standard greeting or question).
Open the “Automation” tab – “Quick answers” and click + Add the blank:
Fill in the template:
- Code: add a conditional notation. For example, “001” or “hello_ua / hello_eng”, etc
- Text: fill in your message template.
To send a quick reply to the user, write the code of your message through the # symbol in the message and choose the appropriate option:
The text will be automatically inserted into the message form. Click “Send”:
Done! Quick answers are ready to use! 💪🏻