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Not sure where to start on #jedidesk? Let's take a look at the 6 main steps to start a support system.
Step 1: Create and embed the widget
In the Settings → Integration → Widget Settings tab, create a widget to place on your site.
Many settings are available here - from widget design to multilingualism.
👉🏻 How to create a #jedidesk Widget
Step 2: Add managers (operators)
If you have assistants, you can always add* them to #jedidesk!
👉🏻 How to add a manager (operator)
*The number of managers depends on the subscription you have chosen.
Step 3: Turn on notifications for new requests
Stay up to date with new requests without logging into the #jedidesk service.
Receive notifications and communicate with customers directly through the Telegram bot!
👉🏻 How to turn on notifications
Step 4: Setup and add chatbots
To increase the number of channels for requests, you can connect* Telegram and Viber chatbots.
👉🏻 How to create a chatbot in Telegram
👉🏻 How to create a chatbot in Viber
*Connection of chatbots depends on the subscription you have chosen.
Step 5: Add quick answers and knowledge base
Increase the efficiency of managers, save time and effort - add answer templates for the chat, a knowledge base with answers to common questions, or connect JediDesk AI:
👉🏻 How to create Quick Answers
👉🏻 How to create a knowledge base (FAQ)
👉🏻 How to configure JediDesk AI
Step 6: Accept the requests
After creating the widget and chatbots, you will receive requests in the LiveChat tab.
Click Answer dialog and start processing your customers' requests!
Request from a client in LiveChat
The following functionality is available here:
- listening to voice messages
- sending media files
- emoji
- text formatting in bold, italics,
strikethrough - filling out the client's card: notes, tags, etc
- change of manager
#jedidesk