News

Omnichannel: how to improve communication with customers

Discover how omnichannel helps businesses unite all communication channels — from social media and messengers to websites and offline stores. This approach increases customer loyalty, reduces the workload on operators, and increases conversion rates

Messenger aggregators: how to combine all messengers into one for your business

Find out how to combine all messengers (WhatsApp, Telegram, Viber, Instagram Direct, Facebook Messenger) into a single working window with JediDesk 🚀 It is a convenient tool for business that increases conversion, simplifies the work of managers, and integrates with CRM

How JediDesk AI assistants improve customer service efficiency

With the development of technology and artificial intelligence, businesses around the world have begun to actively use AI assistants to automate customer service.

New features in JediDesk: how these innovations will improve your customer service

In recent months, JediDesk has introduced several significant updates that make the platform an even more powerful tool for businesses.

How to increase sales with AI tools

An article on how to increase sales and business efficiency with artificial intelligence tools. How AI helps automate customer communication, personalise offers and reduce costs, significantly improving sales results

Pre-sale: what it is, why it is needed, and how it increases conversion

Пресейл - це комплекс предпродажних заходів, який допомагає переконати клієнта у правильності вибору, розкриваючи переваги продукту та підвищуючи конверсію продажів.

The perfect support team: how to create a dream team for your customers

Make your support service perfect by combining team professionalism, technological flexibility and customer focus to provide instant, high-quality assistance across any communication channel

Customer orientation: what Is It and why Is it so important for your business?

What is customer focus, why it is important for business and how to increase it to win customer loyalty and increase profits we will tell you about it in this article

Customer conversation scripts — opportunities and solutions for your business

How to effectively use scripted conversations with customers to automate communication, increase sAIes, and improve customer service for your business

Case: How Chat GPT responds to customers in an Odesa pizza delivery restaurant

Animation of typing messages and viewing messages typed in the #jedidesk chat

JediDesk continues to improve the usability and effectiveness of chat for the site. ⭐️ Meet two new JediDesk features:

Interactive WhatsApp messages

WhatsApp Interactive Message is a WhatsApp Business API messaging feature with interactive buttons where app users can choose a response option to receive further information. This feature allows customers and companies to easily communicate their needs and respond to each other.