How to add a chat to your website: complete installation instructions

Chatbots on websites are an indispensable tool for those who want to automate their work, personalise each customer and reduce the workload on operators. Customers receive instant responses to their questions through direct dialogue and an integrated database with automatic responses. In this article, we explain how to add a chat to your website from JediDesk in different ways — quickly, easily and conveniently.

What is a website chat and why is it needed

A website chat is used for quick contact with customers, increasing conversion and automating work processes. Before installing an online consultant on your website, it is worth learning about its key advantages:

• instant answers to questions using a bot instead of a live person;
• improved customer support without additional resources;
• collecting feedback from visitors to improve business processes;
• synchronisation with other commercial services for convenient management;
• the ability to ‘switch’ operators to other tasks and reduce costs.

It is worth installing a chat on your website to increase customer loyalty and the profitability of your business.

How to choose a chat for your website

Before embedding a chat on your website, you need to decide on the best option for your business goals. Among the best offers on the Ukrainian market are online consultants from JediDesk, which have the following advantages:

• connection to all channels — integration with Telegram, Viber, Facebook and other platforms;
• a single control panel for convenient administration and quick response to customer requests;
• the ability to use convenient built-in AI tools and add your own solutions;
• maximum personalisation for each user — if you decide to add a chat to your website, it will quickly become the main tool for increasing conversion without an advertising budget;
• automatic adaptation to the user's language thanks to built-in multilingual modules;
• analytics and dialogue saving, quick customer login and generation of individual offers.

If you decide to install a chat on your website from JediDesk, expect a rapid increase in conversion of 35+%: these are the results reported by regular customers.

How to add a chat to your website

JediDesk's instructions for installing a chat on your website are as simple and straightforward as possible:

1. Registration. It only takes a couple of minutes to create your account, and the range of services is unlimited.
2. Add a communication channel. In the ‘Settings’ section, select live chat and activate it with just a couple of clicks.
3. Adding a widget to your website. With Jedi Desk, you can not only embed a chat on your website, but also choose where to place the convenient widget for interaction.
4. Personalised AI chatbot settings. After downloading the widget, you can add the features and database you need through the ‘Control Panel’.

JediDesk experts are also available to help you set up chat on your website: our support service is ready to answer all your questions at any time, free of charge, and provide step-by-step instructions.

How to add chat to your website using widget code

After registering on the JediDesk website, you will receive a special code generated by AL individually for you. It contains unique functions that are necessary for the proper functioning of the ‘smart’ assistant. How to add an online chat to your website with code? It's very simple! Just copy and paste the code you receive onto your website before the closing tag with one click of the mouse — detailed instructions will appear immediately after registering with Jedi Desk.

How to integrate chat into a website via platforms (e.g. WordPress)

If you plan to add chat to your website via platforms, you can do so in just a few steps — let's take WordPress as an example:

1. Create a new account or log in to your existing personal profile in WordPress.
2. Select the ‘Plugins’ option, and then the ‘Add’ button.
3. A search field will appear — enter the name of the service there.
4. Open the window that appears and select the “Install” section.
5. After downloading the chatbot, click the ‘Activate’ button to start working.
6. You will receive a message with an access code on your linked phone number (or in your account) — copy it.
7. Find the chat widget under the installed plugins in your WordPress account.

That's it: you can now enjoy all the benefits of online chat.

How to set up chat using API integration

If you are wondering how to add chat to your website using API integration, it should not be particularly difficult either:

1. Get access to the API. To do this, register with the appropriate service, having first studied its advantages and terms of use.
2. Obtain an API key. Read the documentation (endpoints, request limits, request/response format).
3. Configure the server (backend). Python, PHP or another language that accepts requests from the website and sends them to the API is most often used.
4. Connect the frontend (widget on the website). The simplest option is HTML + JavaScript, where when a message is entered, it goes to your backend.
5. Add additional features. These can include saving chat history in a database, user authorisation, connecting to CRM or email, multilingual support, and so on.

Additional chat settings for the website

We've figured out how to add a chat to a website, but installation alone is not enough for it to work properly. Immediately after loading, you should start optimising the online consultant. For example, you can:

• add caching of popular questions to save memory;
• use a built-in database or your own scripts to create automatic responses to customer requests;
• limit the length of messages to save tokens;
• set one or more languages for interacting with users;
• add a chatbot to all messengers used by your company;
• get detailed recommendations on using AL from JediDesk support.

Now you know how to add a chat to your website (including from Jedi Desk) in different ways, how to optimise the assistant for your needs, and why your business needs an online consultant in general. Enjoy your work!