How to add a manager (operator)

Tutorial for adding managers to the main #jedidesk profile

---

Navigation:

1. Adding a manager (operator)
2. Enable notifications

---

1. Adding a manager (operator)

In the tab Settings → Managers, click  + Add manager  and enter the following data:

• The photo will be displayed in the widget when the manager communicates with the client

• Role: Manager or Supervisor

• Status - Active

• Name

• Phone number

• Email of the manager (for authorization on #jedidesk)

• The manager will automatically receive a password to his email

---

What is the difference between a manager and a supervisor?

All chats are available to the supervisor. The manager sees only his own and new (unaccepted) chats.

---

Manager (operator) card

---

In the list of managers, you can see which managers are currently online:

List of added managers (operators)

---

2. Enable notifications:

In the tab Settings → Profile, the manager must independently enable the notification function, which, when entering the system bot #jedidesk, identifies his profile:

Setting up notifications via the Telegram bot

---

Setting up notifications via the Telegram bot