How to set up and use an effective online consultant for your website

In broad terms, such software is called an online consultant. On the other side of the screen, there might be a real person, but in 90% of cases, these are chatbots or AI-powered assistants.

In this article, we’ll explain why your business needs an online consultant and how to create the perfect virtual assistant using JediDesk.

What is an online consultant?

Simply put, online consultants are those who respond to potential clients' inquiries on the internet. However, in digital AI marketing, this term usually refers to an AI-powered tool that helps visitors quickly obtain information about products or services on a website. While customer support managers and tech specialists can provide responses, most often, specially programmed chatbots handle these tasks.

A website’s online consultant is a crucial tool for business growth and customer loyalty.

This format is highly convenient for clients because it is:

• Simple. No need to browse multiple pages searching for information - just type a question in the widget and receive an instant response.

• Fast. Direct contact with a (real or virtual) assistant takes significantly less time than calling or emailing a company.

• Available 24/7. If the online consultant is powered by AI, it can provide answers at any time, which is essential for customers with irregular schedules.

• Contact-free. Not everyone likes phone conversations, or the situation may not be suitable for calls. However, sending a message and receiving a written reply is always an option.

• Personalized. Modern online consultants save conversation history, allowing them to provide tailored recommendations, birthday discounts, or quick order tracking.

Why choose JediDesk?

JediDesk offers a comprehensive selection of online consultant widgets tailored for various business needs.

You can install and customize chatbots for:

• Websites and online stores

• WhatsApp Business

• Telegram/Telegram Business

• Email

• Instagram

• Viber

• Facebook and more

JediDesk also provides ready-made AI-powered online consultants for different industries.

These assistants do more than just answer client questions based on pre-set data; they also:

• Generate personalized recommendations

• Search for necessary data independently

• Boost marketing efficiency

• Provide technical support

• Draft preliminary briefs

• Perform simple tasks like scheduling appointments or tracking orders

• And much more

JediDesk’s AI assistants are tailored to various business types, from service industries to SMM agencies. You can get a ready-made solution that helps your company reach new heights with minimal investment. Plus, there’s a two-week free trial so you can determine whether JediDesk’s online consultant is right for you.

Who can benefit from JediDesk and why it's essential for business

AI-powered online consultants are useful for a wide range of industries, including:

• E-commerce - Customer support, product selection, delivery and returns assistance.

• Beauty salons - Procedure recommendations, helpful reminders, and promotion notifications.

• Digital agencies - Content promotion, communication with potential clients.

• Restaurants and cafes - Menu details, table reservations, and review collection.

• Educational institutions - Course information, pricing details, and general inquiries.

An online consultant is beneficial for all businesses thanks to:

• Cost savings. Using a virtual assistant is significantly cheaper than hiring live consultants.

• Time and effort efficiency. AI can handle customer inquiries, freeing up time for more critical tasks.

• Customer data analysis. AI assistants can collect insights on customer behavior, improving service quality and anticipating future needs.

• Product and service promotion. Online consultants can subtly inform users about promotions, personal discounts, and upcoming sales.

• Increased customer loyalty. Businesses that provide 24/7 support and easy access to information will always stand out.

How to choose the right online consultant

To find the perfect online consultant script, consider the following:

• Trial period availability. JediDesk offers a 14-day free trial to help you decide.

• Service package. A good AI tool should include multiple operators, chatbot integrations for different platforms, and useful features.

• Software capabilities. Choose between a simple Q&A bot or a more advanced AI-powered assistant with growth potential.

• Business integration. Check with support to ensure your chosen assistant is compatible with your platform.

• Service quality. Read reviews, contact the provider, and ask about corporate discounts or personalized solutions.

Step-by-Step guide: setting up an online consultant on your website

Setting up an online consultant is simple:

1. Create an account on the JediDesk website.

2. Choose the right AI tool and configure work instructions.

3. Set up the widget and customize its parameters.

4. Configure communication channels (Instagram, Telegram, Viber, Facebook).

5. Add quick replies and other essential business information.

6. Start using your virtual assistant.

JediDesk provides detailed video tutorials on installing and configuring different virtual tools. An online consultant is an efficient tool for fast and personalized customer interactions in a Q&A format. Now that you understand the key benefits of AI-powered assistants, you can see why JediDesk's solutions are worth considering for your business. Still have questions? We’re happy to help!