Українська ❤️ 
Русский What is knowledge base (FAQ)?
Knowledge base are templates that your bot and widget will automatically send by keyword when a user types a typical question.
The user either writes a question to the bot and receives a corresponding answer, or chooses the desired topic and question from the catalog.
Navigation:
- Creation of categories
- Creating messages (questions and answers)
- Enabling the knowledge base
- An example of the work of a knowledge base in a chatbot
1. Creation of categories
In the Automation –> Knowledge base –> Categories tab click + Add category button and fill in the required fields:
- Category name
- Parent category (for subcategories)
- Sort – the order in which the category will be displayed in the general list
- Status – Active/Inactive – displaying the category in the bot
Creating categories for the knowledge base (FAQ)
On the left is a clickable panel displaying the category structure.
Clicking on each category will expand its editing.
2. Creating messages (questions and answers)
In the Automation –> Knowledge base –> Questions/Answers tab click + Add a question button and fill in the following fields:
- Indicate the category to which the message belongs
- Write the title of the question
- Describe the answer, also you can add an image
- Add a list of keywords, separated by commas, by which the user will receive an answer to his question
- Sort – the order in which the question will be displayed in the general list
- Status – Active/Inactive – displaying the question in the bot
Create a question for the knowledge base (FAQ)
3. Enabling the knowledge base
In the Settings –> Company tab, activate the knowledge base and keyword search:
Setting up the knowledge base (FAQ) on the #jedidesk service
The knowledge base can work separately without searching by keywords.
4. An example of the work of a knowledge base in a chatbot
The knowledge base and keyword search are displayed as buttons:
An example of a question-answer in the form of a category:
Knowledge base (FAQ) as categories
An example of an answer through keyword search:
