Aristotle in a blue cloak with a headset at a laptop — an artistic interpretation of education guidance

A solution for education

JediDesk for education projects

From “I'm interested in a course” to a clear next step.

Try for freeExplore the scenarios

Programme · preferences · enquiry for your team

A prospective student wants to know whether the programme suits them, while your adviser explains the format, schedule and price again. JediDesk AI for education projects answers using your school's materials, clarifies goals and preferences, and prepares an enquiry with context. Your team continues where personal advice, a level assessment or participation confirmation is needed.

The School of Athens meets modern education. An artistic AI interpretation of Aristotle from Raphael's fresco.

For online schools, language courses and training centresUpdated

Education project communication

One programme, different goals for prospective students

Some people need to start from scratch; others need practice for work. Before enquiring, they want to match the course content to their experience, time and expectations.

The enquiry starts with a goal

“I want to speak when travelling” or “I need it for work” gives more context than a course name. Clarify what the person expects from learning.

Questions recur before the start

What is included, how much practice is there, are lessons recorded, and what is the schedule? During enrolment, your team explains the same terms many times.

Enquiries follow your content

Someone sees a webinar, advertisement or post and messages you. Their question needs to be retained and guided towards a consultation.

Questions change after enrolment

An existing student asks about class arrangements, materials or contacting their coordinator. These enquiries need to reach the responsible team.

Before automation

What prevents interest from becoming a decision

Course selection starts with guesswork

The person sees several programmes but does not understand the differences. Your adviser first has to establish their goal and previous experience.

Terms have to be found in different places

The programme is on the website, the schedule in a post, and payment explanations in a conversation. The applicant does not get a complete picture of their studies.

The enquiry lacks context

“I'd like more details” does not explain the required format or convenient times. The next conversation starts again with basic questions.

Student questions get mixed with sales

A materials access problem needs a student coordinator; a new enquiry needs an adviser. Without a route between them, the next action gets lost.

Automation use cases

From programme selection to support during studies

AI works with course descriptions and your school's rules. Questions requiring a teacher's assessment, an adviser's decision or access to personal student data go to your team.

01

Match a goal to a programme

The applicant does not know which of your courses to choose.

The assistant clarifies the goal, self-reported experience and preferred format. It explains relevant programmes using their descriptions. If an entry test or teacher assessment is needed, it directs the applicant to your team.

Guidance from the knowledge base

The person sees reasoned options and requirements for the next step.

02

Explain how learning works

The prospective student wants to combine the course with work.

AI finds the format, workload and published schedule descriptions: live sessions, recordings, practice or coordinator support. Your team clarifies available places and dates for a particular intake if these are missing from the source.

Answers based on school materials

Study expectations are based on your programme's terms.

03

Explain pricing and payment terms

The person asks what the price includes and whether instalment payments are available.

The assistant explains only the school's published terms and package differences. Individual discounts or arrangements go to an adviser. It does not report successful payment without a verified source.

Configuring AI answers

The applicant understands the price of the chosen format and what needs agreement.

04

Prepare a consultation enquiry

The applicant is ready to discuss a course or a trial lesson, if the school offers one.

AI collects the programme, goal, format and time preferences, and necessary contact method. It passes the conversation to an adviser. Your team confirms participation, the consultation time and a group place.

Chat and adviser handovers

The adviser receives an enquiry with details for a meaningful conversation.

05

Help an existing student

A student asks about materials, class arrangements or contacting their coordinator.

The assistant explains prepared rules. If personal access needs checking, it clarifies the course and problem description, then passes the enquiry to the responsible person. It does not ask for passwords or one-time codes in the conversation.

AI and operators working together

A practical question receives an answer or a clear route to your team.

How the solution works

Enquiry → clarification → programme → team conversation

Four steps towards an informed choice. Recommendations rely on course descriptions, while your team assesses levels and confirms participation.

  1. 01

    The person gets in touch

    They write about a subject of interest or ask which course to start with.

  2. 02

    AI clarifies preferences

    It establishes the goal, self-reported experience, preferred format and convenient times.

  3. 03

    It explains programmes

    It matches the enquiry to prepared descriptions and shows differences and study terms.

  4. 04

    Your team continues

    It receives consultation context, assesses the level if needed and agrees participation.

Applicant's goalSelf-reported experienceSchool programmesAdviser or teacher

Capability map

What helps people choose a course and continue learning

Every answer has a prepared source or responsible person behind it. The map distinguishes programme explanations from decisions made by the school team.

An applicant's or student's question in a connected channel

Aristotle wearing a headset with a book — an artistic depiction of an education project assistant
JediDesk AIAn assistant for students and the school team

  • Goal and experience

    Clarifies why the person is learning and what they say they already know.

    Source: Applicant answers

  • Course programmes

    Explains content, differences and entry requirements.

    Source: School programme descriptions

  • Format and schedule

    Explains classes, workload and the published schedule.

    Source: Current school materials

  • Pricing and terms

    Explains package inclusions and available payment terms.

    Source: Current school offers

  • Consultation enquiry

    Passes preferences to an adviser to agree the next step.

    Source: Conversation + handover rules

  • Student support

    Answers practical questions or involves a coordinator.

    Source: Study rules and team

The person understands study terms, and your team receives context for guidance or help.

A map of practical scenarios. The illustration reinterprets Raphael's art rather than showing a real teacher or interface.

Channels and integrations

Connect enquiry channels to your school's workflow

Connect the channels you need and consistent programme materials. To pass an enquiry to an external CRM or work with a learning platform, the integration and available actions are defined separately.

Website chat

Questions alongside the course programme, prices and study terms.

About the channel

Telegram

Guidance through the education project's connected bot.

About the channel

Instagram

Enquiries following posts, videos and presentations of your programmes.

About the channel

Education project knowledge base

Programmes, entry requirements, formats, current pricing terms and practical rules. Assign someone to keep materials up to date.

How to connect

CRM or learning platform

Recording an enquiry in a CRM or accessing LMS data requires a separate connection. The specific system's capabilities are checked before launching the scenario.

How to connect
Aristotle with a tablet beside an open book — an artistic metaphor for student support
Learning continues, and so does communication. An artistic AI interpretation of a figure from Raphael's The School of Athens.

Example conversations

Fewer general questions, more context for the next conversation

Illustrative education project conversations. Hypothetical names and situations show the logic; these are not real student conversations or a case study of a particular school.

  1. 01A study question
  2. 02An answer based on the rules
  3. 03Help from the responsible team

Choose a subject and prepare a consultation

Chat on the course page
  1. Applicant

    I'm interested in English but don't know which course to start with.

  2. JediDesk AI

    What are you planning to learn for, and what experience do you already have? Please also tell me which format suits you best.

  3. Applicant

    I need it for work calls. I studied a long time ago; online in the evening works well.

  4. JediDesk AI

    I'll pass your goal and preferences to an adviser. They will help match them to the school's programmes and explain how to determine your starting level before choosing a group.

Goal: work calls. Experience needs clarification. Format: online, evening. The level has not yet been determined.

The consultation starts with the applicant's needs rather than repeating a questionnaire.

Pass an access problem to the coordinator

The school's connected messaging channel
  1. Student

    My course materials won't open.

  2. JediDesk AI

    Please provide the course name and exactly what you see instead of the materials. You do not need to send your password or sign-in code.

  3. Student

    A design course. After signing in, the lesson page is empty.

  4. JediDesk AI

    I'm passing the problem description to the responsible person. The team will check access under the school's rules and tell you the next step in this conversation.

The problem description is added to the enquiry. Account verification and access restoration remain with the responsible team.

The student knows who will help and does not repeat the situation from scratch.

Results and benefits

A clearer choice for the student, more useful enquiries for your team

Assess results in your own enquiries: is the programme clear, are the required preferences collected, and does the adviser receive context to continue?

Programmes are easier to compare

The applicant receives explanations of differences based on school materials and understands which questions still need discussion.

Fewer repeated explanations

Routine answers about format, workload and terms rely on a prepared knowledge base.

The enquiry has substance

The goal, experience and study preferences are already in the conversation when the adviser joins.

Student questions have a route

A practical answer or coordinator handover helps the person understand what happens next.

Built around your process

Why JediDesk suits education projects

Your programmes underpin the answer

You define course descriptions, study terms and guidance boundaries. AI explains prepared information in the context of the question.

How JediDesk AI works

Your team sees the enquiry history

An adviser or coordinator joins with earlier clarifications and can continue the conversation needed.

AI and operator work

You can start with guidance

For the first scenario, prepare answers and handovers to a person. Connect external systems according to needs and technical capabilities.

Integration capabilities

Launching the solution

Start with one learning subject

A curriculum specialist helps describe the programme accurately, an adviser the applicants' questions, and a coordinator the practical rules. The launch timeline depends on material readiness and required connections.

  1. 1

    Describe programmes and terms

    Gather goals, content, entry requirements, format, schedule and price. Mark information that needs clarification from your team.

  2. 2

    Define enquiry questions

    Choose the necessary questions: goal, self-reported experience, format, time and contact method. Avoid unnecessary questions.

  3. 3

    Assign responsible people

    Pass enquiries to an adviser and practical questions to a coordinator. Leave level assessment and learning decisions to a teacher.

  4. 4

    Walk through trial conversations

    Test an unclear request, unknown schedule, individual pricing and an access problem. Every situation should have a clear next step.

AI setup guide

Before you start

Frequently asked questions

About course selection, enquiries, student support and connecting school systems.

How does AI help choose a course?

The assistant clarifies the learning goal, self-reported experience and format preferences. It then explains programmes using your school's descriptions. This helps people navigate the offering rather than automatically assess their ability. If choosing requires an entry test or teacher conversation, AI should explain that step and pass the enquiry to your team. The final programme and participation are agreed under school rules.

Can the assistant answer questions about schedules and available places?

Explaining the schedule needs a current source: school materials or a separately configured connection. If the description contains only a general format, AI must not invent a start date or available place in a specific group. It can clarify preferences and pass them to an adviser. Before launch, assign responsibility for updating schedules and enrolment terms so descriptions match your process.

Does the bot automatically book a trial lesson?

This page's scenario collects an enquiry and passes it to an adviser. A trial lesson is offered only if your school has one; your team confirms the time and participation. Automatic booking requires a separate schedule system connection and verification of its capabilities. Until confirmation, an enquiry must not be presented as a completed booking or guaranteed place in a study group.

How do pricing and payment answers work?

The basis is the school's current terms: what the package includes, its price and which payment options are actually available. If an individual arrangement is needed, AI gathers the question for an adviser. Do not add unapproved discounts or call a payment successful without verified data. Processing payments and checking their status are not part of the basic guidance scenario described and require a separate solution.

Is an LMS or CRM integration needed?

For answers based on prepared materials and conversation handovers to a person, you can start with the required channel and knowledge base. If enquiries need to be recorded in a CRM or personal study data retrieved from an LMS, connections, access and permitted actions are defined separately. Integration readiness depends on the specific system. Having an AI assistant does not itself mean access to grades, payments or student accounts.

Can AI help students after their studies start?

Yes. For practical questions, prepare rules for classes, working with materials and contacting the coordinator. Personal access questions or individual situations go to the responsible team with a problem description. Passwords and one-time codes should not be collected in an ordinary conversation. This page does not describe checking assignments, awarding grades or making learning decisions as assistant functions.

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Find your next use case

The next step — your education project

Help prospective students make their choice

Explain programmes, clarify preferences and pass enquiries with context to your team. Configure JediDesk around your school's conversations.

Try for freeSign up

The free trial lasts 14 days. Programmes, answers and the route to your team are configured for your project.

  • Your learning programmes
  • Applicant's goal and preferences
  • Context for your team
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