Art collage: Vermeer's Milkmaid wearing a modern headset at a counter with pizza and a laptop

A solution for HoReCa · restaurants and delivery

JediDesk for restaurants and delivery

Care for your guest continues after the order is placed.

Try for freeExplore the scenarios

Orders · venue rules · team

Your guest wants to know what is happening with their order while your team is taking the next ones. JediDesk AI helps answer using connected system data, explain promotion terms and gather details of a problem. With an integration configured, the enquiry becomes a task for the responsible team, with the context needed for the next steps.

Guest care through a modern conversation. An AI interpretation of Vermeer's The Milkmaid.

For restaurants, pizzerias and food delivery servicesUpdated

The restaurant's day-to-day work

Your guest needs a specific answer about their situation

One enquiry concerns the menu, another an order already placed, and a third needs a manager's decision. These conversations have different information sources and different next steps.

Enquiries during busy hours

While your team prepares and dispatches orders, questions about delivery, purchase terms and promotions build up in chat.

The status of a specific order

“Please wait” does not explain the situation. The order needs to be found and its available status checked in the venue's system.

Current offer terms

The guest wants to know whether a promotion applies to their order. The dates, offer details and restrictions approved by the restaurant matter.

A problem after delivery

Feedback about a dish needs details and a responsible person. The enquiry must reach the right team.

Before automation

What complicates support between the kitchen and chat

Order data is found manually

The manager switches from the conversation to the business system and back to answer a single routine question.

Different answers about a promotion

Terms have changed, but chat still uses the old explanation. Your team needs one current source.

The complaint stays in the conversation

The message exists, but it is unclear who should check quality, which details have been gathered or which order the problem concerns.

The guest repeats their story

After a handover to a colleague, the guest has to identify the order and explain the situation again. The enquiry history helps continue the conversation.

Automation use cases

From “where is my order?” to help from the responsible team

The assistant uses the restaurant's rules and available system data. When a human decision is needed, it prepares the enquiry and passes on the context.

01

Order status

The guest asks what stage their order has reached.

With an integration configured, AI consults the business system or CRM and explains the returned status. If there is not enough information for the search, it asks for the order identifier.

Order system integration

The guest receives an answer from the source the restaurant uses.

02

Promotions and special offers

The customer wants to use an offer they saw in an advertisement.

AI finds the terms in the current knowledge base or connected source: validity period, offer details and restrictions. If information is missing, it passes the question to your team.

JediDesk AI capabilities

The guest understands the offer terms before placing an order.

03

Delivery questions

The guest needs to clarify the delivery area, payment method or collection procedure.

The assistant answers according to the venue's rules. It reports an arrival time for a specific order only when those details are available from the connected system.

JediDesk AI capabilities

General rules and data for a specific order are kept distinct.

04

Quality feedback

The guest reports a burnt pizza or another problem with a dish.

AI clarifies the order and situation description, asking for a photo if needed. With an integration configured, it creates a task for the quality team with available details and a link to the customer.

Passing on data and tasks

The responsible team receives the materials needed for a review.

05

An unusual question

A change, exception or information unavailable in the sources is needed.

The assistant gathers details and passes the enquiry to the manager according to the venue's rules. Available order changes and other actions are agreed separately.

JediDesk AI capabilities

A person joins with the situation already explained.

How the solution works

Enquiry → order data → answer or task

A typical route for an enquiry after purchase. The system returns only available data; if it is insufficient or a quality decision is needed, the assistant involves your team.

  1. 01

    The guest gets in touch

    They write in chat or a connected messaging channel about an order, promotion or problem with a dish.

  2. 02

    AI clarifies the details

    It identifies the question. For personal data, it uses the agreed order search and verification method, asking only for the details needed.

  3. 03

    It retrieves information

    It consults the connected system for status and the knowledge base for rules. It prepares the collected problem details for your team.

  4. 04

    It answers or hands over

    It explains available data. With an integration configured, it creates a task for the right department; a person decides how to resolve the problem.

Guest messageOrder system / CRMRules and current promotionsManager / quality team

Capability map

What restaurant AI support brings together

The guest's enquiry directs the conversation to the right source or responsible team.

A guest's question in chat or a connected messaging channel

Vermeer's Milkmaid wearing a headset — an artistic depiction of a restaurant AI assistant
JediDesk AIAn assistant for guests and your team

  • Order status

    Explains the returned status with an integration configured.

    Source: Business system / CRM

  • Menu and offers

    Answers using prepared descriptions and the venue's terms.

    Source: Menu + knowledge base

  • Current promotions

    Clarifies terms and restrictions using available data.

    Source: Current restaurant offers

  • Delivery terms

    Explains the rules; an individual estimate comes only from the source.

    Source: Rules + order data

  • A quality task

    Passes the description and materials into a task with an integration configured.

    Source: Conversation + routing rules

  • Help from a person

    Involves the manager in an unusual question.

    Source: Handover rules + team

The guest receives an answer, or the enquiry goes to the responsible team with the details it needs.

An AI interpretation of The Milkmaid and a map of configurable scenarios.

Channels and integrations

Connect the conversation to your venue's data

Channels receive enquiries, the knowledge base explains rules, and an integration provides information about a specific order. Available actions depend on the restaurant's system.

Website chat

Help for the guest while choosing and after placing an order.

About the channel

Telegram

Order enquiries through the restaurant's connected bot.

About the channel

Instagram

Questions about the menu, current offers and how the venue operates.

About the channel

WhatsApp

Guest communication through a configured support channel.

About the channel

Business system or CRM

Agree order search, available statuses, identification rules and task creation for the responsible team.

How to connect

Menu, promotions and rules

Prepare current delivery, payment and offer terms, along with rules for handling guest feedback.

How to connect
Art collage: a marble Hermes wearing a headset with an enquiry folder and a restaurant tray
An enquiry should reach the responsible person. An artistic AI interpretation of Hermes.

Example conversations

What support looks like in a conversation

Illustrative restaurant examples, not real customer conversations. The statuses and actions in these scenarios assume a configured integration with the venue's system.

  1. 01Details from the guest
  2. 02A task with context
  3. 03The team's decision

Check the status

Website chat
  1. Guest

    Could you tell me what's happening with my order?

  2. JediDesk AI

    I'll check the information. Please provide your order number so I can find it in the restaurant's system.

  3. Guest

    I've sent the number in this conversation.

  4. JediDesk AI

    According to the system, your order is still being prepared. There is no arrival estimate here — I'll pass the question to the manager if you need a delivery time.

If the status is unavailable or further checks are needed, the manager joins.

The answer does not contain an invented arrival time.

Pass on quality feedback

Telegram · the restaurant's connected channel
  1. Guest

    I received my pizza, but it's burnt.

  2. JediDesk AI

    I'm sorry that happened. Please send the order number and a photo of the pizza — I'll gather the details for the quality team.

  3. Guest

    I'm adding the photo. I've already provided the order number.

  4. JediDesk AI

    A task has been created for the quality team, with the order, description and materials you provided attached. The team will review the situation and agree the next steps with you.

Confirmation of task creation is sent after a successful response from the integration.

The responsible team decides on a replacement or compensation.

Results and benefits

The guest receives attention; your team receives a clear enquiry

Assess the result in your own conversations: was the order found, is the answer accurate, and does the responsible department have enough information?

Fewer manual status checks

Routine questions use connected system data without a separate manual search by the manager.

Consistent answers about terms

Prepared rules and current offers become the source for chat guidance.

The enquiry has a next step

The problem reaches the right team through a defined route rather than remaining only a message.

Context is preserved

The situation description and supplied materials help a person continue handling the enquiry.

Customer experience

How businesses use JediDesk

About Pizza.Od.Ua

Order status and a quality task are parts of one service.

The brand comes from the official Pizza.Od.Ua website. Implementation scenarios are based on the JediDesk team's description.

Pizza.Od.Ua is a food delivery service in Odesa. In its work with this customer, JediDesk combines answers based on order system data, offer information and handovers of feedback to the responsible team.

  • Order status and promotion terms come from the venue's connected sources.
  • A problem with a dish is passed to the quality team as a task with details.

Built around your process

Why JediDesk suits restaurant support

Answers using your data

Orders and promotions have a specific source. You decide which information the assistant can use in a conversation.

JediDesk AI capabilities

A connection to your venue's team

An integration can be used to configure task creation and pass on details according to a defined process.

Integrations and actions

Responsibilities are defined

AI answers routine questions and prepares the enquiry; the manager or quality team makes decisions in complex situations.

AI assistant rules

Launching the solution

Start with order status and problem handovers

Involve a manager who understands guest service and the person responsible for the business system. The launch timeline depends on data readiness and the connection.

  1. 1

    Describe common enquiries

    Gather questions about delivery, statuses, promotions and quality. Define who continues each complex enquiry.

  2. 2

    Prepare your sources

    Update rules and offers. Agree order search and permitted system fields with a technical specialist.

  3. 3

    Configure tasks

    Define the recipient, the link to the customer, required details and the reply to the guest after a successful handover.

  4. 4

    Test complex situations

    Test an unknown order, an unavailable system, an expired promotion and quality feedback. Make sure there is a route to a person.

JediDesk AI setup guide

Before you start

Frequently asked questions

About order data, current promotions and handing enquiries to your team.

How does AI find the status of a specific order?

This requires an integration with the business system or CRM where the restaurant manages orders. During setup, define the search and verification method, available fields and wording for explaining statuses. If the customer or order cannot be identified unambiguously, the assistant asks for the necessary details. When the system does not respond or lacks the information, the question goes to the manager according to your rules.

Does the guest have to enter an order number every time?

It depends on the conversation context and configured integration. If the order is already unambiguously linked to the customer and the venue's rules permit its details to be shown, asking again may be unnecessary. If there is no link or several orders exist, clarification is needed. Before launch, agree the identification method and test different situations so the assistant does not show information about someone else's order.

Where does the assistant get current promotions?

The source can be a prepared knowledge base or a connected restaurant system. It should contain current offer terms: dates, details, restrictions and application rules. The venue is responsible for updates, and the AI scenario uses the available information. If a promotion has ended or data is contradictory, plan for clarification through your team. The assistant must not invent a promotional code or discount.

What happens to a complaint about food quality?

The assistant collects the problem description, order data and, if needed, photos. With an integration configured, these materials are passed into a task for the quality team or another responsible person. The guest receives confirmation only after successful task creation; if the handover fails, a fallback route to a person is needed. The venue's team reviews the situation and decides on a replacement, compensation or refund.

Can AI change an order or promise a delivery time?

Each such action requires separate rules and technical capability in the connected system. The main scenarios on this page are retrieving an available status, explaining terms and handing the enquiry to your team. Arrival times can be reported when the source actually returns that information. If a change needs manual agreement or a delay needs clarification, the assistant gathers details and passes the question to the manager.

How should a restaurant or pizzeria start the rollout?

Choose a few common questions and one communication channel. Prepare current rules, describe the available order statuses and assign responsibility for complex enquiries. Agree the integration with a technical specialist and test order search, missing data, task creation errors and handovers to a person. After testing, you can gradually add channels and other venue scenarios.

Other industries

Find your next use case

The next step — your venue

Give your guest an answer and your team the context

Start with common order questions and clear handovers for complex enquiries. Configure JediDesk around your restaurant's data and rules.

Try for freeSign up

The free trial lasts 14 days. Integration capabilities depend on the venue's system.

  • Your orders and rules
  • Tasks for the responsible team
  • AI and a person in one process
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