Viber Chatbot
with AI from JediDesk

A Viber chatbot is a program built into the messenger that automatically communicates with customers using predefined scripts. The bot performs a wide range of tasks set by the owner: it answers questions, accepts requests, sends notifications, and assists users at any time of day. Businesses gain a stable channel of communication with their target audience without having to develop a separate app.

Viber chatbots are suitable for sales, support, and marketing. The system provides keyword-based responses, processes purchases directly in the chat, sends promotions, and syncs with your CRM, website, or warehouse for real-time data updates. Customers receive 24/7 support, while you save on staffing costs and build audience loyalty.

Why Your Business Needs a Viber Chatbot

A Viber chatbot can provide your business with a range of benefits:

• Quick Responses and 24/7 Support
  Customers receive information immediately after reaching out. The Viber chatbot will provide order status, business hours, delivery terms, or product availability. For example, an online clothing store can automatically answer questions about sizes and payment.
• Accepting requests and reservations
  Viber chatbots accept service requests, process orders, and collect contact information. A beauty salon can enable automatic booking for treatments, and a restaurant can offer table reservations via chat.
• Personalized communication
  The service sends offers tailored to the customer’s interests. For example, an electronics store can send a discount on accessories after a smartphone purchase. This approach boosts loyalty and helps retain customers.
• Unified customer communication
  The company uses Viber online chat in combination with CRM systems and integrates it into business processes. Managers process inquiries faster and monitor conversations.

Advantages of Viber chatbots from JediDesk

JediDesk’s “smart” assistants offer the following benefits:

• Work automation
  Viber chatbots handle routine inquiries. Customers receive answers to common questions without human intervention. This saves employees’ time and speeds up request processing.
• Sales Scenarios
  The Viber chatbot helps advise customers, select products, and place orders directly within the messenger. For example, a food delivery service can present a menu and accept payment immediately.
• Mass and Personalized Messaging
  The system sends promotions, news, reminders, and personalized offers. An online store can notify regular customers about discounts, while a delivery service can update them on order status.
• Integration with CRM and business processes
  All customer data is stored in the company’s system. Managers can view communication history and process orders more quickly. The chatbot also supports payment acceptance and purchase completion via Viber.

Viber Chatbot Features

The Viber chatbot helps automate communication and sales through convenient tools. The visual scenario builder allows you to configure message chains without any programming skills. Businesses can quickly set up menus, request forms, and answers to frequently asked questions. The Viber chatbot supports multimedia content. A company can send product photos, video reviews, product cards, and quick-select buttons. For example, a cosmetics store can display product selections directly in the chat.

The AI assistant analyzes customer requests and offers personalized recommendations. Users receive relevant products or services based on their interests and previous interactions. The analytics system displays the number of conversations, popular queries, and the effectiveness of messages. As a result, you can evaluate the performance of the Viber chatbot and improve communication scenarios with your target audience.

How to set up a Viber chatbot

Setup begins with registering the chatbot on Viber and configuring the company account. Next, the service is integrated with the JediDesk platform, and the CRM, website, and necessary communication scenarios are connected. After activation, the bot begins receiving messages and interacting with customers.

JediDesk specialists assist at every stage of the launch. The company receives detailed instructions, expert consultations, and assistance with setting up integrations. If necessary, the team adapts the scenarios to the business’s needs and connects the Viber online chat to the website.

Who Can Benefit from Viber Chatbots

Viber chatbots are used by:

• online stores;
• delivery services;
• medical centers;
• beauty salons;
• cafes and restaurants;
• educational projects.

An online store automates order processing and delivery notifications. A clinic schedules patient appointments via Viber chat. A delivery service sends customers order status updates and promotions. Educational platforms inform students about schedules and new courses.

A Viber chat on a website helps companies communicate with visitors faster and collect requests right while they’re browsing pages. This format is ideal for businesses that want to speed up support and boost sales via messenger.

The Viber chatbot helps businesses automate support, sales, and communication with customers. The company gains a fast communication channel, convenient newsletters, and integration with internal services. A Viber chat on a website or in the messenger simplifies team work and improves the quality of customer service. JediDesk’s offering combines a high level of automation with an affordable price for turnkey service.