Viber Chatbot
with AI from JediDesk

Viber is the most popular messenger in Ukraine. Connect a Viber bot: AI assistant responds 24/7, collects contacts and inquiries, sends broadcasts — all in a single window with other channels

Learn more
Viber Chat Bot Banner

Who is Viber chatbot suitable for

For online stores

Process orders automatically: AI responds to product questions, collects contact data and transfers inquiries to a manager or CRM

For service companies

Provide support where your clients are. Knowledge base with FAQ, AI responses to common queries, automatic manager connection

For local business

Accept inquiries, send promotions via broadcasts, collect contacts. Clients can send geolocation directly in the chat

Viber bot capabilities with JediDesk

Supports all message types: text, photos, video, files, contacts, geolocation

AI assistant 24/7

AI responds instantly to any messages. Customize the character and style of responses for your brand. Automatically detects complex cases and transfers the dialog to a manager via auto-detect and stop words

Knowledge base and FAQ

Multi-level knowledge base with categories and subcategories. Clients find answers through Viber visual button menus or keyword search

Broadcasts

Personalized broadcasts with text, images and buttons. Segmentation by tags, scheduled sending, delivery tracking

Contact and geolocation collection

Phone via native "Share contact" button, name, email. Client can send location via geolocation button

Quality rating

After closing a dialog, the client rates the service with an option to comment. Ratings are linked to managers

UTM tracking

Deep links with UTM tags for advertising campaigns. Automatic client tagging by source

JediDesk Platform

JediDesk — more than just
a Viber bot

Instant responses to clients 24/7 without days off

AI searches for products, collects data and processes applications

Integrations with CRM, e-commerce platforms and API

Analytics of response time, service quality and team productivity

Mobile app for work on the go with push notifications

API integration with any external services

Sign up

Viber — part of the omnichannel platform

  • Telegram, Viber, WhatsApp, Facebook Messenger, Email, website widget, Telegram Business
  • All dialogues in one LiveChat
  • One AI assistant for all platforms
Channel integration diagram

Connect Viber in 3 steps

1

Create a Viber bot

Create a Viber bot via admin panel, get the token

2

Insert the token in JediDesk

Paste the token in the integrations section of JediDesk

3

Set up AI

Specify information about your company and the AI assistant is ready to work

Instructions
JediDesk interface example

Set up Viber chatbot with JediDesk today!

  • Free connection
  • Automated support 24/7
  • CRM and e-commerce integration
Register now

 

 
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